Welcome to Broad Street Surgery, Rhos

We are pleased to announce that Dr Saul and Partners have been awarded the contract to provide the medical services for all our patients as from 1st September 2011.  We have shared the Health Centre with Dr Saul for nearly 20 years and have been working closely with their practice over recent years. 

We hope the new practice will be able to offer advantages to patients.  In particular there will be a bigger choice of doctors and nurses to see, we will be open longer hours and we will be able to offer a wider range of services.

Dr  Katy Elders will be joining the team.  

We are accepting new patients. 

INFORMATION  TO OUR PATIENTS AS FROM 1ST SEPTEMBER

How can I contact the new Practice to make an appointment or get advice?

Our phone number is (01978) 845955 but we will be taking over the old number so you can call on either.

Which Doctor will I be allocated to?

Your medical card will bear the name of one of the Practice Partners.  This is just for administrative purposes and our policy is that you can see any Doctor at the Practice.

So I can see any Doctor I want?

Yes, but bear in mind that some of our Doctors have work commitments elsewhere or only work part-time, so getting appointments with them can be more difficult at short notice.

I’m worried that you won’t have any ‘walk in’ surgeries.  What happens if I am taken ill suddenly and need advice?

We keep appointment slots back for urgent cases so normally one of these will be allocated.  If you phone you will always be given the chance to discuss matters with a Doctor or Nurse (although we may ring you back if they are busy).  They can deal with things over the phone, allocate a slot to see you or arrange a home visit depending on the nature of the problem.

Will arrangements for repeat prescriptions change?

Generally no, but we try to discourage requests by telephone because of the risk of getting things wrong.  Requests are best dropped off at the practice or chemist.  We generally can do them the same day although we request 48 hours to process them in case there are problems.  We plan to introduce optional online repeat prescription requests when our software suppliers are ready.

I have regular checks with the nurse, will these continue?

Yes.  You will have the option of seeing either of the nurses who will be offering more range of appointment times.  For some things like blood tests and blood pressure checks you may also see a Healthcare Assistant.

  The previous Doctor knew me and my condition, will the new Doctors start changing my treatment?

Doctors need to review management at regular intervals partly to monitor the patient’s progress and partly because new treatments and guidance are often introduced so we need to make sure these are put into place.  We don't plan to make wholesale changes but continue the good practice of gradual review. 

Will the Out of Hours arrangements change?

No, they will be exactly the same.

Where can I get more information about the new Practice?

You may go to our website, www.rhosdoctors.co.uk

You may request a new Practice Leaflet from Reception, but this is currently being rewritten.

You may speak to a Doctor or other member of staff on the afternoon of Wednesday 10^th August between

3 pm – 5 pm, when we are welcoming patients to ‘get to know us’.

What if I don't want to join the new practice?

Simply take your medical card to any other practice that serves your area and ask to join them.  There should be no problems in them accepting you.  If you have any concerns or difficulties the Health Board can help.

We hope that this information has been useful.